Clear & fair
Refund & Cancellation Policy
Clear refund guidelines for peace of mind
Last updated: June 2026
Eligible for Refund
Unused plans purchased within 7 days and not yet activated, plans that failed to deliver or activate due to bubutel technical error
Reviewed case by case
Special Case Wrong Destination, device compatibility issues
Not normally eligible
eSIM already activated and used for data consumption, plans that have expired
1. Overview
BubuTel provides digital eSIM services. Refund eligibility depends on the order status, activation status, and whether the eSIM has been used. This policy explains the refund process and conditions.
2. Refund Eligibility
Eligible for Refund:
- Unused plans purchased within 7 days and not yet activated
- Plans that failed to deliver or activate due to BubuTel technical error
- Duplicate charges (multiple orders for the same plan)
- Plan not available for the selected destination
Not Eligible for Refund:
- eSIM already activated and used for data consumption
- Purchase completed more than 7 days ago (unused)
- User-requested cancellation after eSIM delivery
- Plans that have expired
Wrong destination?
The customer is responsible for selecting the correct destination or region before purchase and activation. Once an eSIM has been activated or used, the destination is locked and cannot normally be changed. If the wrong destination was selected and the eSIM has not been used, contact support and BubuTel will review whether a replacement, cancellation, or refund is possible according to this policy.
How to request a refund
Log in
Log in to your BubuTel account
Purchase history
Go to My Account > Purchase History
Select order
Find the order you want to refund
Request refund
Click "Request Refund" or contact support via the Support Request form
Include order ID
Include your order ID and reason for refund request
Alternatively, email hello@bubutel.com with your order ID and request details.
Refund processing time
Review
3-5 business days after request submission
Payment processing
5-10 business days after approval (via original payment method)
Typical total
Typically 2-3 weeks from request to receipt
Bank processing times may vary. Check your bank account if the refund doesn't appear within the expected timeframe.
3. Device Compatibility Issues
If your device is incompatible with eSIM:
- BubuTel onboarding includes a compatibility check before payment
- If you purchase despite an incompatibility warning, refunds may not be available
- Contact support to discuss your specific situation
6. Partial Refunds
Partial refunds may be available if you've used some of your data quota before requesting a refund. The refund amount will be calculated based on unused data.
7. Non-Refundable Items
- Taxes and processing fees (depending on jurisdiction)
- Data consumed during the plan's validity period
8. Cancellation vs. Refund
Cancellation: You can cancel an unused plan within 7 days of purchase. Cancellation may result in a refund.
Refund Request: After 7 days or if the plan has been partially used, you can request a refund. Eligibility is evaluated case-by-case.
9. Special Cases
Contact support for refund requests in special circumstances (travel emergencies, technical failures, etc.). We'll evaluate each case individually.
10. Contact
For refund questions or to submit a request, contact: hello@bubutel.com
Questions about a refund?
Get in touch with our support team at hello@bubutel.com