Back to home

Refund & Cancellation Policy

Last updated: June 2026 · Clear refund guidelines for peace of mind

1. Overview

BubuTel provides digital eSIM services. Refund eligibility depends on the order status, activation status, and whether the eSIM has been used. This policy explains the refund process and conditions.

2. Refund Eligibility

✓ Eligible for Refund:

  • Unused plans purchased within 7 days and not yet activated
  • Plans that failed to deliver or activate due to BubuTel technical error
  • Duplicate charges (multiple orders for the same plan)
  • Plan not available for the selected destination

⚠ Special Case: Wrong Destination

The customer is responsible for selecting the correct destination or region before purchase and activation. Once an eSIM has been activated or used, the destination is locked and cannot normally be changed. If the wrong destination was selected and the eSIM has not been used, contact support and BubuTel will review whether a replacement, cancellation, or refund is possible according to this policy.

✗ Not Eligible for Refund:

  • eSIM already activated and used for data consumption
  • Purchase completed more than 7 days ago (unused)
  • User-requested cancellation after eSIM delivery
  • Plans that have expired

3. Device Compatibility Issues

If your device is incompatible with eSIM:

  • BubuTel onboarding includes a compatibility check before payment
  • If you purchase despite an incompatibility warning, refunds may not be available
  • Contact support to discuss your specific situation

4. How to Request a Refund

  1. Log in to your BubuTel account
  2. Go to My Account > Purchase History
  3. Find the order you want to refund
  4. Click "Request Refund" or contact support via the Support Request form
  5. Include your order ID and reason for refund request

Alternatively, email hello@bubutel.com with your order ID and request details.

5. Refund Processing Time

  • Approval: 3-5 business days after request submission
  • Processing: 5-10 business days after approval (via original payment method)
  • Total time: Typically 2-3 weeks from request to receipt

Bank processing times may vary. Check your bank account if the refund doesn't appear within the expected timeframe.

6. Partial Refunds

Partial refunds may be available if you've used some of your data quota before requesting a refund. The refund amount will be calculated based on unused data.

7. Non-Refundable Items

  • Taxes and processing fees (depending on jurisdiction)
  • Data consumed during the plan's validity period

8. Cancellation vs. Refund

Cancellation: You can cancel an unused plan within 7 days of purchase. Cancellation may result in a refund.

Refund Request: After 7 days or if the plan has been partially used, you can request a refund. Eligibility is evaluated case-by-case.

9. Special Cases

Contact support for refund requests in special circumstances (travel emergencies, technical failures, etc.). We'll evaluate each case individually.

10. Contact

For refund questions or to submit a request, contact: hello@bubutel.com